Hopefully you find the answer to your question below, however if you have any questions not answered here, please Contact us and we will do our utmost to help.
We offer a variety of payment options on our website to suit your needs including:
- Debit/credit card via our secure online server provided by Lloyds Bank
- Bank Transfer
Alternatively, if you prefer to pay over the telephone, we can accept credit/debit card by this means. Please call us on +44 (0) 1592 654136 (Mon-Fri 8am - 5pm, Sat 8am - 12noon).
If you have placed a successful order but then wish to change or cancel it, please contact our us via telephone +44 (0) 1592 654136 or email as soon as possible.
We will endeavour to accommodate your changes, however if your order has already been shipped we would be unable to make any changes.
If you have placed an order with us and the payment has been successful you should receive an automated order email confirmation. If not, please check you 'Junk' folder as unfortunately these types of email can be marked as junk in error. Please add email@example.com to your safe sender list to prevent this happening again in the future. If you don't find you order confirmation in the junk folder, please contact us to here.
If you have selected 'Next Working Day' delivery and your order has not arrived as expected there are a few troubleshooting steps we can undertake:
- First please double check your delivery address
- Please check if you have received any notifications from the courier company (Parcelforce/DPD/DHL/TNT) as from time to time unexpected delays can unfortunately occur, however the company usually will let you know via an email or text message notification if this happens
- 'Working Days' include Monday to Friday, (excluding Saturday & Sunday)
- Bank holiday weekends usually cause delays with delivery's
- If none of these apply, please contact us and we can try to resolve the issue via the courier company’s customer service line
Find out more details on deliveries here.
If your making an order for delivery outside the UK, you may have to pay import duties and taxes levied by the country of delivery when the order arrives in your country.
All international orders could be subjected to border security checks and inspections by custom authorities.
McGill Motorsport can't take any responsibility for additional charges for customs clearance and we recommend that you research what charges you can expect and contact your local customs office for further information.
We offer a 30 day return period for Refunds and Exchanges on products that are not suitable or simply if you have changed your mind. Please contact us to let us here to let us know what you would like to return and ensure the product is packaged up appropriately for the return journey.
Unfortunately we can't accept returns on custom order products or anything that has been used and not in a resalable condition.
For more information click here.
Please ensure any return items are in original packaging as well as being packaged securely for the return journey to us, including your credit note or a copy of the credit note number in the package.
Send your package back to: McGill Motorsport Ltd, Unit 1, Block 9 Muirhead, Mitchelston Industrial Estate, Kirkcaldy, Fife, KY1 3PE, United Kingdom
Once we have your order back and completed the return processes your money will be refunded to you via the original method you paid with. Please allow 3 to 5 business days for this to clear your account.